About Us

Our Heart Home Care is locally owned and operated, headquartered in Upper Darby PA. Our professionals are locally ensuring fast service when it counts the most to you and your family.

OUR MISSION

Our Heart Home Care is committed to enhancing the quality of life of individuals we serve by providing competent, compassionate, and customized care. We are committed to helping our elderly maintain their independence by providing services through a process that meets your individualized health care needs and facilitates health and optimal level of functioning.

CORE VALUES

1. Clinical Excellence and Professionalism
Care is provided by the best-trained and best-qualified professionals meeting the highest standards of care. Our Staff is dedicated To:

• What is right, not what is easy
• Safety and compliance
• Customized and compassionate patient-centered care
• Extraordinary workplace culture
• Personal accountability for our actions, our behavior, and our attitudes

2. Quality and Continuous Improvement
Patient feedback and data are continuously collected and analyzed to measure and improve the quality of care. Our staff is continuously striving for

• Team input: solutions and suggestions
• Support of individual growth through ongoing learning, education, and improvement
• Responsible growth and progress
• Best use of resources

3. Community Engagement and Family Spirit
Our Care-givers carefully engage patients' families, loved ones, and communities as they provide care. Our staff is committed it :

• Being respectful, warm, caring, empathetic and compassionate
• Put your heart, not just your hand, into your work
• Dedicate yourself to our quest for excellence
• See all issues, jobs, and responsibilities through to completion
• Value and respect the contributions of others
• Demonstrate a strong sense of integrity, client service, and collaboration in every action.  Care-givers are personally committed to the highest standards of ethical conduct at every stage of patient care
• Share a common purpose and function with a primary focus on patient care

4.Passion for Excellence

• Remain vigilant, be disciplined, and take pride in providing the highest quality of professional service
• Remember that every second count
• Unwavering pursuit of continuous improvement is essential to high levels of achievement> and excellence
• Anticipating and managing change is critical to the ongoing success
• Pursue company goals and vision and remain persistent in the face of any obstacle
• Conduct all business with unquestionable integrity

SERVICE AREA

Our care is available in Pennsylvania throughout the Philadelphia, Delaware, Montgomery, Bucks, and Chester counties.

 

SCHEDULING OPTION

Services are scheduled on a visit basis and on an hourly basis (from a 4-hr minimum up to ongoing 24/7 care and live in)